My Favorite Manager Essay Example for Free

My Favorite Manager Essay I worked in Strategic Centre, Consumer support services and global solution centre. I was hired as an front line operative and got promoted to Tech Lead role over time. When I was a trainer, my manager was Navin Kumar. Before working at HP, I used to work with Convergys. I was a front end operative at each of the other jobs before HP. Navin Kumar was my favorite because he had a relaxed mentality to the job but held accountability for actions. He allowed me and the other Trainers to have a say when running the Training module. He had the final say on all ideas but was open for input to improve the function of the Trainers efficiency. He was very personable and did not have the typical manager attitude. If I did my work when he wanted it completed and it was up to his level of quality his relationship was more similar to that of friends than a manager. If you failed to meet his expectations then he came down on me with a very strong force. He was not a typical manager in that sense. He set lofty expectations because he wanted me to succeed at a high level instead of setting low goals and just settling for an easy way out. He would set weekly goals and would reward the highest trainer efficiency scores that was internally maintained by HP Training team. This was motivation to test training methods and try to beat out my co-workers. He also had a level of respect for each of his employees that I never received at one of my other jobs. At HP everyone had the same level of expectations and if you did not meet them, Navin would work with that person to build up their quality of work or they would be mentored more rigorously with a clear performance improvement plan for not meeting expectations. I respected him more for being open to criticism. He would allow his trainers and senior trainers to critique him and help him improve his work quality. If I could work for Navin Kumar again I would immediately

Henri Matisse: Artwork Styles

Henri Matisse: Artwork Styles The world is a mural on which we all paint. A revolutionary paints this world with wide strokes and paying no attention to those who try to restrict him. Using different colours, different styles, but still respecting the past behind them, a revolutionary makes an impact on the overall picture. Henri Matisse not only literally painted, but splashed water colour all over the art world. Matisse was a revolutionary with bright new ideas, inventions, and comprehension for the past. As a revolutionary, his ideas still flow through art. His beginning with colour made a path for all to come. Henri Matisse introduced his new ideas to the art world at the turn of the century. At the time art was slowly becoming Modern. The new age of modernism, was based on the simple view of objects, letting them become the art; rather than the artist making art out of them. Painters began to look at the objects in different ways and paint in different styles. Matisse became a forerunner in revolutionizing modern art. Matisse led a group of artists including Manguin, Braque, and Derain, all having similar views on art. (Henri Matisse 337) This new group introduced Fauvism into the art world. Fauvism was one of the first modern movements. The Fauvist group started to view objects as shapes and dissolving the boundaries lines created (Arnason, Fauvism). From 1905 to 1910, Fauvism took the art world by storm. A fauvist looked at objects with brilliant colour, using common manufactured paint. (Matisse, Portrait of Madame Matisse) This was shocking to the publics view of art, which was the ide a that a great painting took years to produce and many details. This movement had been completely pushed by Henri Matisses new concepts of colour, the idea of colour being organic, solid, and brilliant. (Greenberg) He once said When I put a green, it is not grass. When I put a blue, it is not the sky. Meaning that colour could be anywhere, not just the places where it is most present. (Spurling 102) In 1908 Matisse started an art school in Paris. (Spurling 98) There he taught his students to draw with innocence, referring to how children first learn to draw. Drawing with innocence meant drawing what you saw the first time you look at something. This was revolutionary to the world because Matisse had found a way to communicate art in the purest of ways. Even with all these new ideas flowing from his hand onto his paintings, Matisee never doubted tradition. Clement Greenberg wrote in his essay on Matisse, The superior artist is the one and knows how to be influenced. Matisse certainly knew how, especially when, as in the 1920s, he reached back into the past, to Chardin, Manet, and Cezanne. Matisse used the masters before him to influence his art. He took styles from the past and redefined them in the context of his own world. In Cezannes Les joueurs de carte, the colour is in fragments all over the picture, The objects remain organic and the overall theme isnt clouded. This picture is influential in Matisses work, example The Window. The use of colour, theme, and shape are all entwined with each other in both paintings. A succesful revolutionary refines what has passed and uses it to his own advantage. Matisse uses legends to push his ideas to the front. His traditional twists and new ideas were not his only ways to change the art world, his certain sense of appliquà © was just as influential. Matisses constant style of applying paint was highly influential on art. What was novel was his sense of touch. That touch, Matisses way of putting paint to canvas, revolutionized art. His brush laid on and stroked the varying thinness of paint so that the white ground breathed as well as showed through. But even when he laid his paint on evenly or more densely, or when he used a palette knife the paint surface would still manage to breathe. (Greenberg) The paint surface, even when the picture as a whole failed, would maintain its liveness. That touch was a great step forward in art and not only for Matisse himself, but for other, younger painters, particularly American ones. He opened up the paintings to a modern and refreshing view Matisses ideas grew into the simplicity and detachment that aids modern art today. Two of Matisses is strongest paintings have the respective subjects: a window, table, two chairs and a bowl of flowers (Matisse, The Window); a marble-topped table in the open with a few small objects on it (Matisse, The Rose Marble Table). These pictures were painted during the darkest days of the First World War. These paintings supplement the idea of Matisse being a revolutionary because his detachment from society during a time where society was so important. Matisse just painted, ignoring the presence of humans during the war. (Greenberg) Most artists were filled with emotion and expressing it on canvas for the world, while Matisse just shrunk into the seclusion of his mind and painted what he saw. In fact, Matisse always painted what he saw, never what he felt. He detached himself from society as well as his painting subjects. Detachment is what modernism thrives on, because to be simple and a mi nimalist, you must not over express your emotions. As a forebearer of Modern Art, he set the standards for detachment. Along with his paintings understanding of life philosophically, they understood the most basic shapes with his paper cutouts. Matisse invented new forms of art. Gouche Decoupee was his most famous invention in visual media (Suiff). Gouche Decuopee is paper cutouts painted with Gouche (opaque watercolour). His HYPERLINK http://en.wikipedia.org/wiki/Blue_Nudes o Blue Nudes Blue Nudes series feature prime examples of this technique he called painting with scissors; they demonstrate Matisss ability to bring colour and geometry to a new medium of simplicity. (Matisse, Blue Nude II). These inventions in expressing ideas in different ways than just painting compliment Matisses status as a revolutionary, showing that new forms express new ideas. A revolutionarys ideas on the world will surpass their death. Robert Hughes a well known art critic wrote an article about a show of Matisses work at a museum post-mortem. He was not an abstract artist but a painter of bodies and space. Sixty years has done little to blunt the impact of the flat out chromatic intensity of Henri Matisses work. (Hughes 171) This shows that Matisses works are still being shown today and that his ideas are thriving behind the glass of the various museums they sit in. A critic whom tears apart canvas with his teeth can still relate to Matisse years after he painted. Modern art today is based on the simplicity that Matisse introduced in the early 1900s. You can see this in Marc Chagalls painting, I The Village. The flat use of colour is reminiscent of Matisse as well as the simplicity of the organic objects within the painting. Everything your eyes touch that is said to be Modern Art is influenced by Matisse, whether the artist knows it or not. Matisse simplified life and defined Modern art within the context of innocence. Matisse sparked ideas of many artists; Picasso was heavily influenced by Matisses concept of colour and carried it over into his Cubist movement (Hughes 170). Picasso remained emotional through his art, where as Matisse was a stoic. Picassos pictures tend to close in on themselves, no ma tter what, Matisses to open out, no matter what. Matisses many works of art are still being shown at world class museums, such as the Metropolitan Museum of Art, New York and the Museum of Modern Art, New York. Henri Matisse brought on Modern art through his ability to move a brush on canvas. The way he dictated his style, revolutionized art forever. His simple objects, brilliant colours, and social detachment were things not seen before in a famous painter. Throughout his life from Fauvism to the wars to his paper collages, he never failed to communicate with his artwork. A dialogue that is still present past his death. A successful revolutionary keeps affecting the world generation after generation. Matisse affects the world as painters see and create everyday, forever going back the conquistador of colour and shape.

Effective and Environmentally Safe Household Cleaner

Effective and Environmentally Safe Household Cleaner Introduction Cleaning products are an essential part of maintaining any home or workplace. However, many of the well-known household cleaners contain chemicals that can harm the environment. This is a main reason as to why a consumer’s choice upon choosing a cleaning product should rely on the safety of not only humans but the environment as well. For example, cleaning products that contain Volatile organic compounds can affect indoor air quality as well as contribute to the formation of smog in outdoor air (EPA, 2010). Therefore, an experiment has been conducted to accurately determine which cleaner-vinegar, Comet, All Purpose, baking soda, or a mixture of vinegar and baking soda- is the most environmentally safe and the most efficient. The end result should display the mix of Vinegar and Baking Soda as being the most environmentally safe and efficient household cleaning product. Method To begin the experiment, draw two lines on each tile (five tiles total) 10 centimeters long. Label each line as either a 1 or 2 on each tile to distinguish the trials. (Note: each line will be used for separate trials.) Also, label each tile as the name of the cleaner being used. Then, measure 10 milliliters of vinegar using a graduated cylinder. Depending on paper towels available, fold as needed to where it does not rip or bleed through while scrubbing. Next, pour the vinegar from the graduated cylinder slowly onto the line marked as trial 1. Scrub the stain that has vinegar on it vigorously using the paper towels. Same person scrubbing the vinegar will do so for the rest of the products and trials. Start the stopwatch once the scrubbing begins and stop as soon as the mark is completely removed. Record results immediately after the stain is erased and clearly state any observations obtained. Repeat this procedure for both Comet and All Purpose cleaners. However, a different method must be taken when removing the stain with a baking soda and water solution. In a plastic cup mix two scoops of baking soda with 30 milliliters of water. Measure 10 milliliters of that solution into a graduated cylinder. Pour the solution onto the tile labeled trial 1. Scrub vigorously using paper towels as needed. Record observations and the amount of time it takes to remove crayon stain. Repeat the procedure with baking soda and water except replace the water with vinegar. It will now be a baking soda and vinegar solution. Finally, record observations and time taken to remove the crayon mark. Repeat all procedures for each solution an additional time but instead using the mark labeled as trial 2. Make sure to record all data and observations after each crayon mark is thoroughly removed from the tile. Results Observations were made immediately following each trial. For instance, vinegar was clear and watery. It had a sour scent and was not messy. Unlike vinegar, baking soda was messy, milky, and gritty. Comet was a thick, green, slimy, and bleach-smelling product. Like baking soda, Comet was also messy. All Purpose, however, was not messy and had a bleach stench. It was also watery and made bubbles once the scrubbing began. Vinegar and baking soda mixture was milky, gritty, and made a reaction when mixed together. Conclusion In conclusion, this experiment was successful in displaying which cleaning product was the most efficient, while being environmentally safe. In this experiment there were four specific cleaning products that were experimented. The hypothesis is supported by the data that was obtained; the combination of vinegar and baking soda is the most efficient in removing a crayon stain. Moreover, as well as being the most efficient, vinegar and baking soda is the most environmentally safe. The data that was concluded from each product are as follows. The first cleaning product tested was vinegar and was found to be inefficient time wise, taking over 3 minutes to remove the stain. Vinegar has an ingredient of acetic acid. If acetic acid is released into the environment it will either evaporate or natural waters will neutralize the solution into acetate salts, either of which are not harmful (Iowa State University, 2001). The next product tested was Comet. It was found to be inefficient, but on a verage was the second to fastest in removing the stain, taking only over a minute compared to vinegar’s 3 minutes. Comet contains fragrance, surfactant, sodium hydroxide, sodium hypochlorite, water, and cleaning agent. Of the ingredients, sodium hypochlorite was found to be the most harmful because it is a toxic chemical. Although sodium hypochlorite is only entered in the environment by a spill or misuse, overexposure can result in harm to aquatic wildlife such as freshwater fish (SDA, 1997). Another product tested was Great Value All Purpose Cleaner. All Purpose took almost as much time as Vinegar to remove the stain, making it inefficient as well. Like Comet, All Purpose contained 2% sodium hypochlorite; therefore, they have similar effects on the environment, both of which are harmful to aquatic wildlife if overexposed. An additional product tested was baking soda. The data for baking soda in the first trial of the experiment can be classified as inconclusive as a result of the baking soda sinking to the bottom of the cup when mixed with water. However, when conducting the second trial the time made an enormous decrease, taking a little over 30 seconds to remove the crayon mark. Baking soda is made up of sodium bicarbonate. Sodium bicarbonate occurs in nature. Therefore, further studies indicate that under normal conditions and use of sodium bicarbonate there are no harmful effects pertaining to plant life and the environment. In fact, research studies show that sodium bicarbonate improves sewage treatment by effectively using pH and enhancing anaerobic digestion of solids (Arm and Hammer, 2012). The final cleaning product tested was a mixture of vinegar and baking soda. This mixture was concluded to be the most efficient in time, taking less than 20 seconds to remove the crayon mark in both trials 1 and 2. Due to this mixture of acetic vinegar and basic baking soda, the resulting solution is a neutral substance- carbon dioxide- that is not harmful to the environment. Ultimately, as previously stated, the hypothesis was supported by this experiment; vinegar and baking soda mixed is the most effective and environmentally safe product. The cost of both vinegar and baking soda is not the cheapest, being a little over 3 dollars, but the effectiveness and safety override that factor. An error recorded for this experiment is that the lines drawn onto the tiles were too thick, making it harder to scrub off with the cleaning product which may have altered the overall data for that trial. Furthermore, the tiles itself had different textures which could have had an overall effect on the amount of time taken to remove the crayon stain. Works Cited Arm and Hammer. (2012). Product Safety Summary. Retrieved from http://www.ahperformance.com/media/files/Product-Safety-Summary_SBC_Final.pdf Iowa State University. (2001). Material Safety Data Sheet Acetic Acid, Glacial. Retrieved from http://avogadro.chem.iastate.edu/MSDS/acglac.htm The Soap and Detergent Association. (1997). Sodium Hypochlorite. Retrieved from http://www.aciscience.org/docs/sodium_hypochlorite.pdf U.S. Environmental Protection Agency. (2010). Greening Your Purchase of Cleaning Products: A Guide For Federal Purchaser. Retrieved from http://www.epa.gov/epp/pubs/cleaning.htm

Expertise and Rationality :: Philosophy Philosophical Papers

Expertise and Rationality ABSTRACT: I explore the connection between expertise and rationality. I first make explicit the philosophically dominant view on this connection, i.e., the ‘expert-consultation’ view. This view captures the rather obvious idea that a rational way of proceeding on a matter of importance when one lacks knowledge is to consult experts. Next, I enumerate the difficulties which beset this view, locating them to some extent in the current philosophical literature on expertise and rationality. I then propose that different lessons should be drawn for rationality from the fact of expertise. One is that some empirical and phenomenological studies of the nature of expertise can be fruitfully applied by analogy to theories of the rational agent. Chicken-sexers exist. It is a fact that there are experts in this and many other domains. It is also a fact that some philosophers, often epistemologists, take the fact of expertise to be bound up somehow or other with rationality. The standard articulation of this connection is that a rational way of proceeding on a matter of importance when one lacks knowledge is to consult experts. But does this view capture the full significance of the fact of expertise for rationality? In this paper I will argue that the fact of expertise has import beyond the standard view for the analysis of rationality. I will proceed by first considering in more detail the standard view, and then jump off from that discussion to draw a different lesson for our understanding of rationality from the fact of expertise. It would seem that the connection between expertise and rationality is so obvious as to be mundane: when one lacks expertise on a given matter of importance, and there are people who have that expertise and who can be consulted without undue cost, then (ceteris paribus) one should consult such people. This prescription links expertise and rationality by means of expert-consultation. When our cars are kaputt, when our tooth aches, when the soufflà © collapses, when our French falls short, and when our business lacks efficiency we consult the appropriate experts in order to believe and behave in ways that are sufficiently non-arbitrary so as to count as rational. Expert consultation is thus a resource for rationality: we have the remarkable cognitive ability to let the outcome of expert consultation affect what we believe. (1) The preceding paragraph captures in a simplified way the powerful idea that the connection between expertise and rationality is that of expert consultation.

Braveheart :: essays research papers

Braveheart Braveheart is a realistic portrayal of the power struggle between England and Scotland. The film starts by showing William Wallace as a boy, losing his father to Edward the Longshanks, King of England. William Wallace leaves Scotland with his uncle to live with him. Years elapse and William Wallace returns to Scotland, the place of his birth, to take over his family’s farm. Wallace finds his childhood love, Marin, and marries her secretly. When one of the feudal lords kills Marin for striking a guard, Wallace then begins a revolt against the English. Wallace’s army of Scots march against the English armies time and again. Until William Wallace is captured by Robert the Bruce’s fathers plan and is sent to London before King Edward the Longshanks. Wallace faces trial for high treason from which he is found guilty. Wallace is then given the choice of confessing or being purified. To show his patriotism to Scotland Wallace chooses not to confess. Therefore Wallace experiences a slow, painful death as his last word â€Å"Freedom† still rings in the ears of the audience, as they cut his head off. The last scene in Braveheart is the battle between the English and Scottish armies where the Scots win their freedom. The theme for Braveheart is betrayal. It is shows all through the movie. The Princess Isabelle betrays her husband and country of marriage by helping and falling in love with William Wallace. Whereas it is the same when Robert the Bruce betrays William Wallace by giving his word to unite their clans against the English then turns to Edward the Longshanks for a title, land and more money. A final act of betrayal is that of father against son. The act is Robert the Bruce’s own father plans against this son and plays a part n getting William Wallace captured for the King. Two of the most interesting characters to analyze is Edward the Longshanks and the Princess of Wales. Edward the Longshanks seems to have no weakness. Though through the movie, in my opinion, I think he has one and that is underestimating William Wallace and Scotland.

Depression vs Recession – Difference and Comparison Diffen

Depression vs Recession Diffen †º Economics In economics, the words recession and depression are used to refer to economic downturns. One could say that while a recession refers to the economy â€Å"falling down,† a depression is a matter of â€Å"not being able to get up. † Comparison chart Improve this chart Frequency: Depression Infrequent (approximately once in a generation). 3 notable depressions Great Depression in 1930s, Long Depression from 1870s-1890s, panic of 1837. No official definition. A severe recession with a 10% decline in GDP is usually called a depression.Recession Frequent. The National Bureau of Economic Research has identified 10 recessions. (http://bit. ly/acM3VJ) Definition: An economic contraction when GDP declines for two consecutive quarters is usually called a recession. Ads by Google Recession Depression US Recession Economics GDP Contents 1 Difference between definition of recession and depression 1. 1 Definition of Recession 1. 2 Defi nition of Depression 2 Characteristics of a Recession vs. Depression 3 Related Articles 4 References Difference between definition of recession and depressionDefinition of Recession A recession is a contraction phase of the business cycle. The U. S. based National Bureau of Economic Research (NBER) defines a recession more broadly as â€Å"a significant decline in economic activity spread across the economy, lasting more than a few months, normally visible in real GDP, real income, employment, industrial production, and wholesale-retail sales. † American newspapers often quote the rule of thumb that a recession occurs when real gross domestic product (GDP) growth is negative for two or more consecutive quarters.This measure fails to register several official (NBER defined) US recessions. Definition of Depression A depression refers to a sustained downturn in one or more national economies. It is more severe than a recession (which is seen as a normal downturn in the business cycle). There is no official definition for a depression, even though some have been proposed. In the United States the National Bureau of Economic Research determines contractions and expansions in the business cycle, but does not declare depressions.A GDP decline of such magnitude has not happened in the United States since the 1930s. Characteristics of a Recession vs. Depression The attributes of a recession include declines in coincident measures of overall economic activity such as employment, investment, and corporate profits. Recessions are the result of falling demand and may be associated with falling prices (deflation), or sharply rising prices (inflation) or a combination of rising prices and stagnant economic growth (stagflation).A common rule of thumb for recession is two quarters of negative GDP growth. The corresponding rule of thumb for a depression is a 10 percent decline in gross domestic product (GDP). Considered a rare but extreme form of recession, a depression is characterized by â€Å"unusual† increases in unemployment, restriction of credit, shrinking output and investment, price deflation or hyperinflation, numerous bankruptcies, reduced amounts of trade and commerce, as well as highly volatile/erratic relative currency value fluctuations, mostly devaluations.Generally periods labeled depressions are marked by a substantial and sustained shortfall of the ability to purchase goods relative to the amount that could be produced given current resources and technology (potential output). A devastating breakdown of an economy (essentially, a severe depression, or hyperinflation, depending on the circumstances) is called economic collapse. Related Articles GDP vs GNP Monetary Policy vs Fiscal Policy Nominal GDP vs Real GDP American Economy vs Canadian Economy 9/3/12 Depression vs Recession – Difference and Comparison | Diffen Economic Development vs Economic GrowthReferences http://en. wikipedia. org/wiki/Recession (retrieved on October 12, 2008) http://en. wikipedia. org/wiki/Depression_(economics) (retrieved on October 12, 2008) The Economist – Diagnosing Depression Comments: Depression vs Recession Add a comment†¦ Comment using†¦ Omar Ngodan Secka  · Group Head, Real Estate Marketing at AGIB LTD wonderful explaination Reply  · Like  · August 13 at 6:08am Abdulkader Sa'ed M'oud  · Amoud University prolonged recession is known as depression. Reply  · 1  · Like  · May 8 at 3:07amAmmar Kamran  · ICMAP owesome Reply  · Like  · June 14 at 11:45pm Mohammad Asad  · Lecturer at Kardan Institute of Higher Education recession is for short period of time and its affects can on one economy and depression on the other hand have longlasting affects on more than one economies. Reply  · 1  · Like  · April 8 at 12:33am Saroj Dhal  · Works at Shoppers Stop contineously and consistency down of market condition that is known as depression. Reply  · 1  · Like  · February 2 3 at 7:19am Anonymous comments There are no anonymous comments yet for Depression vs. Recession. Comment anonymously www. diffen. com/difference/Depression_vs_Recession 2/2

Leadership Communication

With each volunteer I ensure that I am able to cater for each person's individual needs by ensuring there is structure for those who have Learning difficulties ii peeping to times, easy read information, clear verbal information in meetings and in writing. Ensuring that only one person is talking at one time so not to confuse anyone and to prevent too much nose for those with environmental sensory difficulties. Easy read minutes are taken at each team meeting and at support sessions.Staff information is kept in a locked filing cabinet in Rose Buddies, there is information stored on my USB which is locked and I have a second back up storage device in the safe in Rose Buddies. Communication book, notice board, diary, staff planner, handovers Members- to ensure ACH member is kept informed in different ways to suit their needs. We ensure that if a member has a preference with how we communicate with it is to suit their needs; these are easy read posters, newsletters by post, text message , email, faceable, phone call, letter this information is to promote our services to each member.Members details are kept in a locked filing cabinet the key is then stored in a locked draw or myself and Denies Dixon holds a key. Each member has a file note folder on my laptop and on a lockable storage devise held in the safe. I steering group meetings every 12 seeks, we have a chair minute taker and time keeper for each meeting these are all people who have additional needs. These meetings are to ensure the service is running to meet the needs of its users, they decide what activities, events, social events, workshops etc we run throughout the year.Before each meeting we agree that anything we discuss is confidential and should not be discussed without anyone's permission. Notices, planner, diary, Social workers, Gap's, Community nurses, Tot's, etc – most of my communication is through restricted emails and phone calls and is redecoration referrals. I have strategy meetings a bout new members to ensure we have a clear understanding of the support they require. As an organization we are required respect confidentiality and have a good understanding of the company's Data protection policy. I use initials, where possible, when I am communication with external stakeholders.Any emails receive are saved into the members file, if there are any actions required I fill in this section of the members file note. Police and Community Wardens – The communication have is predominantly verbal, I always ensure that this s recorded in the members file note and any actions are recorded. Council employees work and pensions employees – The communication I have with these organizations are when we provide support to Rose Buddies members, this can be verbal or written. This is recorded in the telephone log book or in the members file note.Local stakeholders – The communication I have with our local stakeholders Include Waking Learning Disability Partnersh ip Board, CLASP (self advocacy group) support Horizons (Social enterprise) Transform (housing support) Bradbury Community Centre, Day Services I communicate verbally or written. If it involves members this is documented in their file notes or If I am working on a joint project this is documented through our publicity material ii where, when, who attended and feedback forms. 2. What types of barriers and challenges do you come across in your line of working and how do you overcome these challenges? 1. 3 & 1. 4) The barriers I have faced are: Due to supporting vulnerable adults we communicate with parent/ careers on a regular basis. Have found that on a number of occasions when parents are attending events with Rose Buddies members they will speck on behalf of our embers and not give them the opportunity to speck for themselves, to overcome this barrier I give eye contact and use the members name when I'm directly specking to them, I have found this empowers and gives them the confide nce to speck back and answer for themselves.Parents/careers respond positively and its enables those to see that there child can speck independently if given the opportunity. When supporting Adults who have Learning Disabilities they find it difficult to process and retain information we are providing, to over come these barriers we use direct, clear, non jargon, easy read material, weather it be verbal, Ritter or through the use of video, pictures, posters etc. O ensure that we communicate well with Rose Buddies members we hold steering group meetings with members who help to lead the service to suit the needs of its users, at these meetings we receive feedback from them about how we can communicate better with all our members. Due to the way the service run I. E. We support 140+ members to live independent fulfilling lives, providing sessions in the community these include: Cooking skills, workshops, social events, courses, allotments, crafts sessions, gym sessions and walking gro ups.Staff and volunteers predominantly loan work and may be see each other for a number of days, it came to my attention that there was no formal way of a hand over or if information needed to be shared. This prompted me to hold a team meeting about how we could communicate better with each other. We now have a system for each member of the team contacts the office to let me know that the session has finish and if there is anything that needs to be passed on, this is the recorded the message book or in the client file. I am due to hold a team meeting on 25th Feb. 2014, for a review. 3.Talk about a situation where you have reviewed a particular communication method in your workplace, how you have proposed improvements to this method and how you have monitored its effectiveness after implementing the changes. (age new care plan review system, implementation of a new service user monthly meeting). (2. 1 – 2. 4) In the service I manage for Creative Support, we are expected to pro vide the local authority records for monitoring as they provide funding to the prevention service, the service is due to be re-tendered and I have needed to provide monitoring records involving the service over the last year.Information that has been required were – Numbers visiting the Drop-in, Numbers (signing in book) attending our activities (attendance list), number of members requiring telephone support (call log) etc this information is stored in different formats and the Council required this to be put into one report. Found this very time consuming as we provide support to over 130 members with one full time (me) one part time member of staff and 8 regular volunteers.I decided this service needed to set up a system that would include all the relevant monitoring information that could be sent to the Council commissioning am. When visiting Head office I remember seeing a system on excel that would meet my requirements. In my supervision with my line manager mentioned t he difficulties I was having providing all this information, and that remembered seeing this excel document, my manager know the document I was talking about and would be able to help me set this up, we arranged a time for her to visit my project to set this document up to meet our needs.This document is now in place and provides me with all the information that is required for monitoring. This document saves time as I am no longer squired to be contacted on a number of occasions as all the information is in one place; this system is far more efficient. 4. Talk about how you have reviewed the communication methods that you have been using with those you work in partnership** (egg doctors, social services, pharmacists etc) and how you have improved the communication methods that you use with them.You must compare the different methods and how effective (or not) these methods have been, or are. (3. 1 – 3. 3) Rose Buddies has over 140 members and ensuring that we are able to pro mote all the activities in the past Rose Buddies would send all resplendence through post this was a very expensive. At one of the steering group meetings we asked our members how we could improve the way we communicate with our members and let them know what we are up too.A number of them thought that Faceable would be a good way, many of Rose Buddies members use Faceable, I decided that a survey to find out how people would like to find out about what we are doing, would ensure that We are meeting the needs of our members, from this survey I Was able to indemnify that some members would like to still receive information through he post, some on Faceable, some by text message and others by coming in to see us as the could not read the content.We now have a more diverse way of communicating and a greater number of members attending our activities. The Rose Buddies team work out in the community supporting members, all our where bout's was recorded in a diary that is kept on the desk . I felt that we needed to have more visual way of being able to see where and what was happening as the Drop-in can become very busy and nosy, and members like to know where, what, when and who is organizing sessions. Team members ND Rose Buddies members can now look at the big board to know who and where activities are taking place.I have found that as a team we have a better way of knowing who is where and members feel more included about what's happening in the service. Rose Buddies hold a lot of information about wars happening in the local area this includes health services, what's going on, events, training, courses, news and general information, most of this information are posters which cover most of the walls in Rose Buddies, I felt that there was so much information that members found it hard to know what they were looking for ND would be discouraged when seeking information independently.To promote independence I felt we needed to improve the way we organism our informat ion to members, I have now used visual signs and pictures to section each topic, this provide members with a visual tool to seek information that is relevant to them and members are now able to access the information more independently. 5. You receive a telephone call from a family member of one of your service users who asks for details of the doctor's visit that took place earlier in the day.Explain what the legal responsibilities there are for maintaining infallibility and sharing information (you must explain the different pieces of legislation and the ICQ/CASSIS requirements). (4. 1) I would ask the caller to provide me with the service users name, date of birth and address to ensure I am not disclosing information about an incorrect person and I would also ask the caller for their name, DOBB and address to ensure they are who they say they are.When making my decision on what information provide, I would consider Creative Supports policies and a number of legislative documents and department of health guidelines that are relevant to confidentiality and access to information or records. The most significant are the Data Protection act 1998, Confidentiality code of practice Human Rights act 2000, Freedom of information act 2000, Public records act 1 958, every employee has a personal common law duty of confidentiality to service users and to Creative Support. Some staff are also bound by professional codes of conduct which relate in part to confidentiality.Creative Support adhere to the Coalition principles which aim to share the minimum information necessary to provide safe care or satisfy other purposes, these principles include: Justify the purpose of the discloser Not using identifiable service user information unless absolutely necessary, and where required, using the minimum necessary Ensuring that access to service user information is on a strictly need to know basis Ensuring all staff are aware of their responsibilities understanding and complying w ith the law.Since all information divulged must be treated with respect, it is important to establish with the client if this information may be passed on to anyone else. Wherever possible, permission to share information must be sought from the individual client concerned. The confidentiality policy is outlined and explained as an important part of the introduction training received by all members of staff. This is further reinforced through supervision, training, team meetings, performance appraisal and other methods. Leadership Communication With each volunteer I ensure that I am able to cater for each person's individual needs by ensuring there is structure for those who have Learning difficulties ii peeping to times, easy read information, clear verbal information in meetings and in writing. Ensuring that only one person is talking at one time so not to confuse anyone and to prevent too much nose for those with environmental sensory difficulties. Easy read minutes are taken at each team meeting and at support sessions.Staff information is kept in a locked filing cabinet in Rose Buddies, there is information stored on my USB which is locked and I have a second back up storage device in the safe in Rose Buddies. Communication book, notice board, diary, staff planner, handovers Members- to ensure ACH member is kept informed in different ways to suit their needs. We ensure that if a member has a preference with how we communicate with it is to suit their needs; these are easy read posters, newsletters by post, text message , email, faceable, phone call, letter this information is to promote our services to each member.Members details are kept in a locked filing cabinet the key is then stored in a locked draw or myself and Denies Dixon holds a key. Each member has a file note folder on my laptop and on a lockable storage devise held in the safe. I steering group meetings every 12 seeks, we have a chair minute taker and time keeper for each meeting these are all people who have additional needs. These meetings are to ensure the service is running to meet the needs of its users, they decide what activities, events, social events, workshops etc we run throughout the year.Before each meeting we agree that anything we discuss is confidential and should not be discussed without anyone's permission. Notices, planner, diary, Social workers, Gap's, Community nurses, Tot's, etc – most of my communication is through restricted emails and phone calls and is redecoration referrals. I have strategy meetings a bout new members to ensure we have a clear understanding of the support they require. As an organization we are required respect confidentiality and have a good understanding of the company's Data protection policy. I use initials, where possible, when I am communication with external stakeholders.Any emails receive are saved into the members file, if there are any actions required I fill in this section of the members file note. Police and Community Wardens – The communication have is predominantly verbal, I always ensure that this s recorded in the members file note and any actions are recorded. Council employees work and pensions employees – The communication I have with these organizations are when we provide support to Rose Buddies members, this can be verbal or written. This is recorded in the telephone log book or in the members file note.Local stakeholders – The communication I have with our local stakeholders Include Waking Learning Disability Partnersh ip Board, CLASP (self advocacy group) support Horizons (Social enterprise) Transform (housing support) Bradbury Community Centre, Day Services I communicate verbally or written. If it involves members this is documented in their file notes or If I am working on a joint project this is documented through our publicity material ii where, when, who attended and feedback forms. 2. What types of barriers and challenges do you come across in your line of working and how do you overcome these challenges? 1. 3 & 1. 4) The barriers I have faced are: Due to supporting vulnerable adults we communicate with parent/ careers on a regular basis. Have found that on a number of occasions when parents are attending events with Rose Buddies members they will speck on behalf of our embers and not give them the opportunity to speck for themselves, to overcome this barrier I give eye contact and use the members name when I'm directly specking to them, I have found this empowers and gives them the confide nce to speck back and answer for themselves.Parents/careers respond positively and its enables those to see that there child can speck independently if given the opportunity. When supporting Adults who have Learning Disabilities they find it difficult to process and retain information we are providing, to over come these barriers we use direct, clear, non jargon, easy read material, weather it be verbal, Ritter or through the use of video, pictures, posters etc. O ensure that we communicate well with Rose Buddies members we hold steering group meetings with members who help to lead the service to suit the needs of its users, at these meetings we receive feedback from them about how we can communicate better with all our members. Due to the way the service run I. E. We support 140+ members to live independent fulfilling lives, providing sessions in the community these include: Cooking skills, workshops, social events, courses, allotments, crafts sessions, gym sessions and walking gro ups.Staff and volunteers predominantly loan work and may be see each other for a number of days, it came to my attention that there was no formal way of a hand over or if information needed to be shared. This prompted me to hold a team meeting about how we could communicate better with each other. We now have a system for each member of the team contacts the office to let me know that the session has finish and if there is anything that needs to be passed on, this is the recorded the message book or in the client file. I am due to hold a team meeting on 25th Feb. 2014, for a review. 3.Talk about a situation where you have reviewed a particular communication method in your workplace, how you have proposed improvements to this method and how you have monitored its effectiveness after implementing the changes. (age new care plan review system, implementation of a new service user monthly meeting). (2. 1 – 2. 4) In the service I manage for Creative Support, we are expected to pro vide the local authority records for monitoring as they provide funding to the prevention service, the service is due to be re-tendered and I have needed to provide monitoring records involving the service over the last year.Information that has been required were – Numbers visiting the Drop-in, Numbers (signing in book) attending our activities (attendance list), number of members requiring telephone support (call log) etc this information is stored in different formats and the Council required this to be put into one report. Found this very time consuming as we provide support to over 130 members with one full time (me) one part time member of staff and 8 regular volunteers.I decided this service needed to set up a system that would include all the relevant monitoring information that could be sent to the Council commissioning am. When visiting Head office I remember seeing a system on excel that would meet my requirements. In my supervision with my line manager mentioned t he difficulties I was having providing all this information, and that remembered seeing this excel document, my manager know the document I was talking about and would be able to help me set this up, we arranged a time for her to visit my project to set this document up to meet our needs.This document is now in place and provides me with all the information that is required for monitoring. This document saves time as I am no longer squired to be contacted on a number of occasions as all the information is in one place; this system is far more efficient. 4. Talk about how you have reviewed the communication methods that you have been using with those you work in partnership** (egg doctors, social services, pharmacists etc) and how you have improved the communication methods that you use with them.You must compare the different methods and how effective (or not) these methods have been, or are. (3. 1 – 3. 3) Rose Buddies has over 140 members and ensuring that we are able to pro mote all the activities in the past Rose Buddies would send all resplendence through post this was a very expensive. At one of the steering group meetings we asked our members how we could improve the way we communicate with our members and let them know what we are up too.A number of them thought that Faceable would be a good way, many of Rose Buddies members use Faceable, I decided that a survey to find out how people would like to find out about what we are doing, would ensure that We are meeting the needs of our members, from this survey I Was able to indemnify that some members would like to still receive information through he post, some on Faceable, some by text message and others by coming in to see us as the could not read the content.We now have a more diverse way of communicating and a greater number of members attending our activities. The Rose Buddies team work out in the community supporting members, all our where bout's was recorded in a diary that is kept on the desk . I felt that we needed to have more visual way of being able to see where and what was happening as the Drop-in can become very busy and nosy, and members like to know where, what, when and who is organizing sessions. Team members ND Rose Buddies members can now look at the big board to know who and where activities are taking place.I have found that as a team we have a better way of knowing who is where and members feel more included about what's happening in the service. Rose Buddies hold a lot of information about wars happening in the local area this includes health services, what's going on, events, training, courses, news and general information, most of this information are posters which cover most of the walls in Rose Buddies, I felt that there was so much information that members found it hard to know what they were looking for ND would be discouraged when seeking information independently.To promote independence I felt we needed to improve the way we organism our informat ion to members, I have now used visual signs and pictures to section each topic, this provide members with a visual tool to seek information that is relevant to them and members are now able to access the information more independently. 5. You receive a telephone call from a family member of one of your service users who asks for details of the doctor's visit that took place earlier in the day.Explain what the legal responsibilities there are for maintaining infallibility and sharing information (you must explain the different pieces of legislation and the ICQ/CASSIS requirements). (4. 1) I would ask the caller to provide me with the service users name, date of birth and address to ensure I am not disclosing information about an incorrect person and I would also ask the caller for their name, DOBB and address to ensure they are who they say they are.When making my decision on what information provide, I would consider Creative Supports policies and a number of legislative documents and department of health guidelines that are relevant to confidentiality and access to information or records. The most significant are the Data Protection act 1998, Confidentiality code of practice Human Rights act 2000, Freedom of information act 2000, Public records act 1 958, every employee has a personal common law duty of confidentiality to service users and to Creative Support. Some staff are also bound by professional codes of conduct which relate in part to confidentiality.Creative Support adhere to the Coalition principles which aim to share the minimum information necessary to provide safe care or satisfy other purposes, these principles include: Justify the purpose of the discloser Not using identifiable service user information unless absolutely necessary, and where required, using the minimum necessary Ensuring that access to service user information is on a strictly need to know basis Ensuring all staff are aware of their responsibilities understanding and complying w ith the law.Since all information divulged must be treated with respect, it is important to establish with the client if this information may be passed on to anyone else. Wherever possible, permission to share information must be sought from the individual client concerned. The confidentiality policy is outlined and explained as an important part of the introduction training received by all members of staff. This is further reinforced through supervision, training, team meetings, performance appraisal and other methods.